At Nexora™, customer satisfaction is our top priority. We stand behind the quality of our automotive care products and want you to shop with confidence.

If you are not completely satisfied with your purchase, we offer a 60-Day Return & Refund Guarantee.

60-Day Return Window

You may request a return within 60 days of receiving your order.

To be eligible for a return, the item must:

• Be returned within 60 days of delivery
• Be in its original condition
• Include original packaging when possible
• Not be intentionally damaged or misused

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Depending on the situation, we may offer a replacement, store credit, or full refund.

Refund Eligibility

Refunds may be approved for:

• Damaged or defective products
• Incorrect items received
• Lost shipments confirmed by the carrier
• Products returned within our 60-day return period

Refund requests are reviewed individually to ensure a fair resolution for both customers and Nexora™.

Non-Returnable Items

The following items may not be eligible for return:

• Products showing excessive use or intentional damage
• Items returned beyond the 60-day return period
• Gift cards
• Clearance or final sale items (if applicable)

Return Process

To initiate a return, please contact our support team with:

• Your full name
• Order number
• Reason for the return
• Photos if applicable

Our customer support team will provide return instructions and the appropriate return address.

Please do not send items back without prior authorization, as this may delay processing.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, Nexora™ may cover the return shipping cost.

For returns due to a change of mind or customer preference, the customer may be responsible for return shipping expenses.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are typically processed within 5-10 business days to the original payment method.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Order Cancellations

Orders may be canceled before shipment.

If your order has already been processed or shipped, you may need to follow our return procedure after receiving the item.

Lost Packages

If your tracking information shows unusual delays or your package appears lost, please contact us.

We will work with the shipping carrier to investigate and determine the appropriate solution.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider.

Most issues can be resolved quickly through our customer support team.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Nexora™
Website: Nexora.com
Email: support@nexora.com

We appreciate your trust in Nexora™ and are committed to providing a hassle-free shopping experience backed by reliable customer support.