Refund policy

60-Day Money-Back Guarantee
We want you to love your Nexora™ product. If you’re not completely satisfied, we offer a 60-day money-back guarantee from the date of delivery.

How It Works
1.    Contact us at support@nexorausa.shop within 60 days of receiving your order, including your order number and reason for return.
2.    Our team will confirm your return and provide instructions (and a return address, if a physical return is needed).
3.    Once approved, refunds are issued to your original payment method within 5–10 business days.

Eligibility
To be eligible for a refund: - Request must be made within 60 days of the delivery date - Item should be unused or show reasonable signs of a genuine attempt to use as directed (this isn’t a “must be unopened” policy — we understand you need to try the product to know if it works for you) - Provide your order number and, where relevant, a brief description or photo of the issue (helps us improve the product too!)

Damaged or Incorrect Items
If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item — we’ll send a replacement or issue a full refund at no extra cost to you, no return shipping required.

Refund Processing
Once your return is approved, refunds are automatically applied to your original payment method (credit card, PayPal, etc.). Please allow: - 5–10 business days for the refund to appear, depending on your bank or card issuer - If more than 10 business days have passed and you haven’t seen the refund, contact your bank first, then reach out to us if the issue isn’t resolved

Non-Returnable Situations
We reserve the right to decline a refund in cases of clear misuse, requests made after the 60-day window, or fraudulent claims. We evaluate every request fairly and in good faith — if you’re unsure whether your situation qualifies, just ask us.

Exchanges
Need a different size or product instead of a refund? Contact us and we’ll help arrange an exchange where possible.