Shipping policy

Shipping Policy
Thank you for shopping with Nexora™. Here’s everything you need to know about how we ship your order.

Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Estimates
Estimated Delivery (US + UK):
Under $40    $4.99    7–12 business days
$40 and above    FREE    7–12 business days

Delivery times are estimates and start from the date of shipping, not the date of order. Delays may occasionally occur due to carrier delays, customs processing (for international orders), or high-demand periods.

Order Tracking
Every order includes a tracking number, sent via email once your order ships. You can also check your order status anytime on our Track Your Order page.

International Orders (UK & Beyond)
Orders shipped outside the United States may be subject to import duties, taxes, and customs fees determined by your country’s customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Lost or Delayed Packages
If your order hasn’t arrived within the estimated delivery window, please contact us with your order number. We’ll work with the carrier to locate your package or arrange a resolution.

Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only if the order hasn’t shipped yet.